About this course...


We're delighted that you chose us for your learner journey. This course will look at all types of customers and how we can serve them better and improve ourselves in the process. Enjoy your learner journey. 


By the end of this course, participants should be able to:  

  • State what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools 
  • Deal with difficult customers



To maximize learning, this online training course has been broken down into modules.  

Course Overview

  • Welcome to this course!
  • How to use this course
  • Learner Journey 

Learner Zone

  • Pre-Assessment
  • Video Lessons—12 Modules
  • Checkpoints
  • Case Studies
  • Post-Assessment

Learner Playbook

  • More Resources for You