Handling Difficult Customers
This course will help you improve the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others, to better meet the challenges other people pose in work and life.
About this course...
COURSE DESCRIPTION
We're delighted that you chose us for your learner journey. This course will help you improve he focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others, to better meet the challenges other people pose in both your professional and personal life.
Gentleness and understanding create in others an unconscious willingness to be led. I Ching (The Classic of Changes) |
At first glance, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this module is the first step in a process towards forever changing how you interact with others. Enjoy your learner journey.