About this course...


We're delighted that you chose us for your learner journey. This course will give you an overview of the entire creative problem-solving process, as well as key problem-solving tools that they can use every day. Enjoy your learner journey.

Every problem has in it the seeds of its own solution. If you don’t have any problems,

you don’t get any seeds.

Norman Vincent Peale


By the end of this course, participants will be able to:  

  • Understand problems and the creative problem-solving process
  • Identify types of information to gather and key questions to ask in problem solving 
  • Use basic brainstorming tools to generate ideas for solutions
  • Use idea generating tools,
  • Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
  • Perform a final analysis to select a solution, and more


To maximize learning, this online training course has been broken down into modules. 

  • Course Overview
    • Welcome to this course!
    • How to use this course
    • Learner Journey 
  • Learner Zone
    • Pre-Assessment
    • Video Lessons—12 Modules
    • Checkpoints
    • Case Studies
    • Post-Assessment
  • Learner Playbook
    • More Resources for You