About this course...

COURSE DESCRIPTION 

We're delighted that you chose us for your learner journey. In this growing electronic age, we often forget how important it can be to have simple telephone etiquette. Outside the realm of texting and emails, many people still use the telephone as a primary source of communication. Knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge.  Enjoy your learner journey.



Manners are a sensitive awareness of the feelings of others.

Emily Post


COURSE OBJECTIVES

By the end of this course, participants should be able to:

 

  • Recognize the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Know different methods of employee training


WHAT TO EXPECT

To maximize learning, this online training course has been broken down into modules. 

 

Course Overview

  • Welcome to this course!
  • How to use this course
  • Learner Journey 

 

Learner Zone

  • Pre-Assessment
  • Video Lessons—12 Modules
  • Checkpoints
  • Case Studies
  • Post-Assessment

 

Learner Playbook

  • More Resources for You